Stream to 3D Error Codes (LVE0xx)
This page explains the LVE0xx codes that can appear during licence, purchase and feature-access checks.
If you’re troubleshooting activation or unlock issues, also see Licensing & Activation Troubleshooting.
Quick start
- Find the exact code shown (e.g. LVE022).
- Follow the “What to do” guidance below.
- If you contact support, include the code, your store (Steam/Gumroad/Itch/etc), and logs (see Logs & Diagnostics).
Most common codes (high support value)
LVE022 - Follow the complete message
- Installation limit: if the message says the three-machine limit has been reached, contact support for an install-count review or reset, especially after reinstalling Windows or changing computer.
- Temporary Itch.io validation limit: if the message says Itch.io is temporarily limiting requests, wait briefly and try again. Contact support if it continues.
LVE023 - Connection error
- Meaning: Stream to 3D could not complete the licence check.
- What to do: Check internet/VPN/firewall and retry. If it persists, contact support and include logs.
Reference code list (LVE0xx)
The meanings below are user-facing summaries. Read the complete on-screen message because the appropriate action can depend on the store and the condition that was detected.
| Code | Meaning (short) | What to do |
|---|---|---|
| LVE001 | Unexpected validation error | Retry; if it repeats, contact support with logs. |
| LVE002 | Store validation did not complete | Retry; if persistent, contact support. |
| LVE003 | License key invalid | Verify you’re using the correct key; contact support. |
| LVE004 | Subscription ended | Check your store billing/subscription state; see Billing & Cancellation. |
| LVE005 | Subscription cancelled | Check your store billing/subscription state; see Billing & Cancellation. |
| LVE006 | Subscription failed | Check payment/subscription state; see Billing & Cancellation. |
| LVE007 | Refunded | If you want continued access, repurchase; contact support if you believe this is incorrect. |
| LVE008 | Disputed and not won | Contact support if you believe this is incorrect. |
| LVE009 | Temporary store or connection error | Retry later; contact support if it persists. |
| LVE010 | Unexpected connection response | Retry later; contact support if it persists. |
| LVE011 | Installed edition could not be identified | Update to the latest version for your store and edition; contact support if it persists. |
| LVE012 | Standalone product was refunded | If you want continued access, repurchase; contact support if you believe this is incorrect. |
| LVE016 | Validation response could not be completed | Retry; disable VPN or proxy; update; contact support with logs. |
| LVE017 | Validation result could not be completed | Retry; update; contact support with logs. |
| LVE018 | Activation details unavailable or device changed | Confirm the correct edition and key; after a reinstall or device change, contact support. |
| LVE019 | Validation response could not be completed | Retry; disable VPN or proxy; update; contact support with logs. |
| LVE020 | License key does not match product (e.g. Not Found) | Confirm you installed the matching edition for your key; contact support if unsure. |
| LVE021 | Store did not accept the key for this edition | Follow the on-screen message; contact support with logs if unclear. |
| LVE022 | Installation limit or temporary Itch.io validation limit | Follow the complete message: contact support for an installation-limit review, or wait and retry a temporary Itch.io limit. |
| LVE023 | Technical error communicating with server | Check internet/VPN/firewall; retry; contact support if persistent. |
Release 6 messages without an LVE code
Some Release 6 messages describe a local feature, component or performance condition and therefore do not use an LVE licence-validation code. Follow the wording shown in Stream to 3D and use the matching route below.
- Depth Guided is locked: the current licence or Steam account does not include the feature. Do not purchase an upgrade unless Stream to 3D reports it as locked. See Depth Guided feature access.
- Depth Guided is not installed, incomplete or requires an update: use the installer or repair route supplied for the same store edition, then confirm the supporting component in Settings > Tools. See Tools and Dependencies.
- A real-time performance check is below target or cannot complete: this does not prevent normal Temporal use or offline file conversion. Review the measured result and the alternatives offered for that source. See the Performance Guide.
- Play, Stream or Convert does not start or stops unexpectedly: retry with a familiar short video and retain the generated log. See Logs and Diagnostics before contacting support.
When contacting support about a message without an LVE code, include the exact message, workflow, selected conversion method, store edition and the relevant application or output log. Do not send licence keys or store download URLs.