Stream to 3D Logs and Diagnostics

Updated 10 September 2026

This page explains what to include when you need help, and where to find logs. Providing the items below usually saves a lot of back-and-forth.

What to include

Your goal/workflow: Play, Stream, Convert or Live Sources.
Your store/edition: Steam vs Gumroad vs Itch (and which product/edition if known).
Stream to 3D version: shown in the app (or from the installer/store listing).
Exact steps: list what you selected, what you expected, what appeared instead and whether the problem happens every time.
Source details: file type, resolution and frame rate, or the camera, capture device or screen resolution used by a Live Source.
Your method and output: Temporal or Depth Guided, the Depth Guided mode if applicable, SBS/TB, Half/Full, and whether the player/device is set to the same layout.
Your player/device: e.g. MPC-HC, PotPlayer, VLC, Pigasus, Skybox, Bigscreen, Virtual Desktop, Kodi, 3D TV/projector.
Any error codes: especially LVE0xx (see Error Codes).
Key screenshots: Settings summary, Tools page, and the Wizard Summary and Details screens when the issue concerns a recommendation or real-time result.
Comparison test: say whether a short, ordinary 1080p clip works with default settings. This separates a source-specific problem from installation or configuration.
Logs: see the sections below.

Stream to 3D log (streamto3d.log)

On Windows, the Stream to 3D application log is typically located at:

C:\Users\<username>\AppData\LocalLow\IWAHDK\StreamTo3D\streamto3d.log

If you can’t find it, search your PC for streamto3d.log and look for the IWAHDK\StreamTo3D folder.

Conversion logs (batch CSV + per-file logs)

Batch conversion creates a summary log (including a CSV) listing conversion results and, for failures, the path to a per-file log used for diagnosis.

See the conversion guide for how batch conversion logging works and what the CSV contains:

Stream to 3D — Video File Conversion

Depth Guided acceleration details

For a Release 6.1 Depth Guided performance or startup issue, include the NVIDIA Acceleration status shown in Settings > Algorithm, the processing mode, GPU and Windows version, source and output dimensions, requested output rate and measured result. Attach the relevant generated log when requested by support. Logs do not contain video frames, but check their file paths and device names before publishing them.

Privacy / redaction notes

Logs may contain local file paths and device names. Redact anything sensitive if needed.
Do not share license keys publicly. If support needs them, send them via email.

Support entry point: Stream to 3D Support.