Stream to 3D — “It looks wrong” Troubleshooting

This page covers the most common “it looks wrong” problems: double image, wrong 3D layout, aspect ratio issues, and depth/comfort tuning.

If you’re troubleshooting something else (licensing, streaming errors, conversion failures), start with User FAQ & Troubleshooting.

Contents

Quick check (most issues)

  1. In Stream to 3D, confirm the output 3D format in Settings → Format (SBS vs TB/OU; Half vs Full).
  2. In your player/device, enable the same 3D layout. Many players default to 2D.
  3. Start with a short test clip and an easy, compatible format like HSBS (Half Side-by-Side).

Double image / not 3D

  • Most “double image” issues are just a 3D layout mismatch. Match SBS vs TB/OU and Half vs Full between Stream to 3D and your player/device.
  • Make sure your player/device is actually in a 3D mode (many default to 2D even when fed a 3D layout).
  • If the 3D depth feels “inside out”, look for a Swap eyes option in your player/device.

Wrong 3D layout (SBS vs TB/OU; Half vs Full)

  • In Stream to 3D: choose the output format in Settings → Format.
  • In your player/device: choose the matching layout (SBS vs TB/OU and Half vs Full).
  • Bigscreen: it supports Half SBS/TB formats only. If you output a Full format, it will look wrong.

Squashed or stretched image (aspect ratio)

  • Aspect ratio handling differs by player/device. If the picture looks squashed or stretched, review the Format settings (including “Force 16:9”) in Settings → Format.
  • Bigscreen: it expects a 16:9 input. If needed, enable “Force 16:9 aspect ratio” (and choose whether to crop or pad).
  • Check your player/device isn’t applying additional stretching/cropping on top of Stream to 3D’s output.

Weak depth or uncomfortable depth

  • Depth and comfort are primarily controlled by Temporal Offset and the stabilisation settings (labelled “Stabilization” in the app). See Settings → Algorithm.
  • If you need the smoothest experience, consider converting offline (Convert) rather than real-time Play/Stream. See Video File Conversion.

Ghosting, jitter, or motion artefacts

  • Avoid extreme algorithm settings. Use the Configuration Wizard to start from known-good defaults, then adjust.
  • If performance is marginal, reduce load first: use Half formats (HSBS/HTB) and avoid resource-intensive options.
  • If artefacts persist on real-time playback, try offline conversion (Convert) for higher quality.

Before contacting support

To get the fastest resolution, include:

  • Your store (Steam/Gumroad/Itch/etc) and Stream to 3D version.
  • The exact output format you selected (e.g. HSBS vs HTB).
  • Screenshots of the Stream to 3D main screen/settings summary and your player’s 3D mode selection.
  • Logs from Logs & Diagnostics.

Last reviewed: 2026-02-24